GLS Group Reviews

I had to contact GLS because my parcel was just sitting there for days with no real update. The first response took far too long, what’s the point of replying if you’re only going to repeat the tracking info I can already see myself? I asked again and got someone else, but that didn’t really move things along either. The parcel did arrive in the end, so it wasn’t a total disaster, but the customer service really could’ve been more responsive. Not the worst experience ever, but definitely frustrating.

My package did show up on time, which I appreciated, but I expected it to be handled a little better. The box was crushed on one side and had a hole in the corner, like it had been tossed around during delivery. Thankfully, the item inside still worked, but the packaging was beat up and a few parts were loose inside. It wasn’t the worst delivery experience, but for something being shipped to me, I expected the parcel to arrive in better condition.

They got my address wrong twice, even after I already corrected it, so the package ended up going all over the place for days. I feel like that’s unreasonable, right? I get that mistakes happen, but having to fix the same issue more than once was really frustrating

I tried booking a shipment it wasn’t as smooth as I expected. It took me a bit to find some basic options, which felt unnecessary. It wasn’t a terrible experience, just more annoying than it needed to be...

It says my order was delivered, but there’s nothing here. I checked the porch, mailbox, even around the side just in case, and nope. Not sure if it went to the wrong address or what, but I definitely didn’t receive it.

The compensation process was a mess. I thought it would be straightforward, but then, wait, no one seemed to know what step came next. I kept getting different answers, delays piled up, and it just felt way more confusing than it needed to be.

Pickup went smoothly enough, no real issues there. But the drop-off point ended up being way too far out of the way, which made the whole experience frustrating. I also tried reaching out for help, but the replies felt like copy-paste support messages that didn’t really address my situation. Not terrible overall, but the drop-off setup definitely needs improvement.

I guess they eventually got around to messaging me, so that’s something, but it didn’t come through until it was already late. Not the worst experience ever, just not exactly helpful timing either.

The box showed up crushed, and I was a bit worried at first. Luckily, everything inside survived somehow, so it turned out to be fine after about a minute of checking it all over

I’ve used GLS a few times to send parcels abroad, and it’s been mostly fine. The tracking updates came through reasonably well, maybe not always as quickly as you’d hope, but enough to know things were moving. The packages arrived in good condition, which is the main thing. One delivery showed up a day late, so it’s not perfect, but overall I’d probably use them again.

GLS marked my parcel as delivered, so at first I thought, okay, maybe their system is just super efficient or something. But the proof of delivery had some random name on it, not mine, and there was no photo or useful detail, just “delivered.” I was home all day and nothing showed up. Customer service kept pointing back to the POD like it settled the issue, but I’m not sure how impressive that is when the proof itself seems wrong

I expected the return to be a headache, but that was on me for assuming the worst. I sent it back and the whole thing was surprisingly easy with no hassle at all...

I got billed incorrectly again, which is really frustrating. I reached out to support expecting a proper fix, but nothing was actually resolved. it’s disappointing and kind of a hassle to keep dealing with the same issue.

Just a heads up for anyone planning around a delivery: my parcel was meant to arrive in 2 days, but it ended up taking over a week. The tracking barely updated, so I never really knew what was going on or when to expect it. Frustrating when you’ve made plans around it. Personally, I’ll avoid using GLS again if I have another option

I’ve been trying to manage our business account it’s been more frustrating than it should be. Updates seem to take forever, support keeps giving me different answers, and the invoices are hard to make sense of. The parcels do usually get moving, so that part is mostly fine, but the account side of things is just... yeah, not great.

I was home all day and somehow still missed my delivery. There wasn’t a proper note left, and the tracking just changed around like it was somehow my fault. Trying to set up another delivery was frustrating too, with confusing options and about zero real help. Really annoying experience, and I’d avoid using this service if I can.

The delivery showed up on the right day, so no complaints there. The driver got the job done, but he seemed kind of rushed and didn’t really say much. I can’t say for sure if he was having a busy day or what, but the whole thing felt a bit less friendly and professional than other deliveries I’ve had. Nothing actually went wrong, so overall it was fine, just not the best experience

I’ve used GLS a few times now and it’s been hit or miss. The tracking didn’t always update properly and my delivery day got changed twice with no real explanation. The parcel did show up in the end but I wouldn’t choose them if I needed something to arrive on time.

I tried using the GLS website and app to track my parcel, it was way more of a hassle than it needed to be. The tracking pages took their sweet time loading, some buttons just decided not to work, and I kept getting bounced around in circles while looking for basic delivery info.
The app wasn’t much better either. It feels clunky, and logging in took far longer than it reasonably should. You’d think a parcel company would make parcel tracking simple, but apparently that’s asking a lot...

I was frustrated. They did finally respond to my claim, but wow, it felt like it took forever. And when the refund came up, it still wasn’t really clear what was happening. I just wish they’d been faster and explained things better.